FAQ: Only Frequently Asked Questions FAQ – Only Skip navigation

FAQ

Shipping

Q: Where do Only products ship from?

From our logistics partner Groupe 3DM in Montreal, Quebec. Run by an incredibly kind and caring team, Groupe 3DM gives back to their local community through partnerships with The Montreal Children’s Hospital Foundation, the MADA foundation which helps underprivileged families get back on their feet, as well as "ON Rock" who helps those living in poverty in Montreal.

Q: How long does my Only box take to ship?

Depending where you are in Canada, you can expect your Only box to arrive between 3-5 business days. If that’s not the case, please reach out to us at info@getonly.ca and we’ll help determine when your shipment can be expected.

Q: Where do you ship to?

Everywhere in Canada.

Q: What do I do if I notice that some of the products are damaged?

Something arrive a little off? Please reach out to info@getonly.ca and we’ll make it our priority to get this sorted and send you what you need for a better period. Full stop.

Products

Q: Why do you sell Green Umbrella products?

We sourced the globe to find the best possible line of period care to offer to Canadians, and we found the best with to be the Green Umbrella line. We want to give credit where credit’s due, so we did not enter in a white-label deal with them, but rather encourage their brand to succeed alongside ours. And that’s not gatekeeping.

Q: Are any of the products you offer tested on animals?

Absolutely not. We will never partner with a brand that tests on animals. All of Green Umbrella’s products are Cruelty-Free certified.

Q: How do I use my period products?

Most period products we carry are used differently than the next so please consult the product monographs inside each box, or read the info provided on the product pages at getonly.ca.

Q: Are all your products biodegradable?

With the exception of the reusables, all Green Umbrella products, packaging, and wrappers are made with biodegradable materials. Please note however, that soiled menstrual products are not generally accepted by city compost collectors for biohazardous reasons. Please check your local city guidelines to learn more.

Subscriptions

Q: Will my Only subscription renew automatically?

Yes. You can expect a reminder email before your shipment goes out, prompting if you would like to make any changes to your order details.

Q: How do your subscriptions work? Please break it down for me.

Only offers two subscriptions; a 3-month plan (10% discount) and a 6-month plan (25% discount). We use a secure payments app called Recharge that specializes in 'vaulting' (encrypting and storing) your credit card information so it can be billed again after 3 months, or 6 months, whichever option you choose. All you need to do is build a box with a minimum of 4 products on the 3-month plan, or 8 products on the 6-month plan, and we will continue to get these products to you every time your subscription renews. You can use our product upsell page when building a box to buy more than 4 or 8 products and receive the same 10%, or 25% price discount.

Q: When will I be charged for my Only subscription?

You will be charged when your recurring order is created by our intuitive software. The order is created every 90 days or 180 days based on which ‘Stock Up & Save’ subscription option you chose: 3 or 6-months. This means that the day of the month you are charged may vary month-to-month. For example If you select a 3-month plan on March 1st, you will be charged that day, and your next recurring order will be created and billed 90 days later on May 30th.

Q: How do I make changes to my Only subscription?

We have a customer portal you can log into to change up any part of your subscription. Our support staff is not able to log in and make these changes for you.

Just remember that the 3-month subscription has a 4-product minimum, and the 6-month subscription has an 8-product minimum.

Q: How do I cancel my subscription?

To easily cancel your Only subscription box, please follow these steps:

Having some issues with cancelling your subscription? We got you. Email us at Kat@getonly.ca and we will help you troubleshoot any cancellation issues.

Q: How do I update my shipping address?

To ensure we don’t have a 'return to sender' situation, please follow these steps:

Q: How do I pause my Only subscription renewal?

Easy. Please follow these steps:

Q: How do I change my renewal date?

That’s easy, too. Please follow these steps:

Q: How do I reset my password?

Happens to all of us. Simply follow these steps:

Billing

Q: How do I edit my payment details?

See the steps below for updating your payment info on mobile:

  1. Tap the hamburger menu.
  2. Tap Account & Login.
  3. Tap Manage Subscriptions.
  4. Tap the drop-down menu and select Billing information.
  5. Send email to update to receive a secure email.
  6. Log in to your email inbox, open the email from kat@getonly.ca, and follow steps.
  7. Once page opens, scroll to the Credit Card Section and tap Change.
  8. Update your credit card information.
  9. Scroll down and tap Update Card.

And here’s how you update your payment info on desktop:

  1. Click the Your Account icon and Login.
  2. Click Manage Subscriptions.
  3. Click the Billing information tab.
  4. Click Send Email to Update to receive a secure email.
  5. Log in to your email inbox, open the email from kat@getonly.ca, and click Confirm payment information.
  6. Scroll to the Credit Card Section and click Change.
  7. Then, update your credit card information.
  8. Scroll down and click Update Card.

Q: Do you accept Visa, Mastercard, American Express, Visa Debit, Google Pay, and Paypal?

We sure do. All of the above are accepted.

Q: Can I get a refund?

We understand the feelings aren’t always mutual. Due to the nature of these products, we do not accept returns, but we will evaluate refunds on a case by case basis. Please email info@getonly.ca with the products or details of the Only experience you found unsatisfactory. We encourage you to donate any unused products to a community centre near you.

Q: How do I update my billing address?

See the steps below for updating your billing address on mobile:

  1. Tap the hamburger menu.
  2. Tap Account & Login.
  3. Tap Manage Subscriptions.
  4. Tap the drop-down menu and select Billing information.
  5. Send email to update to receive a secure email.
  6. Log in to your email inbox, open the email from kat@getonly.ca, and follow steps.
  7. Once page opens, scroll to the Billing Address Section and tap Change.
  8. Update your billing address information.
  9. Scroll down and tap Update Card.

And here’s how you update your billing address info on desktop:

  1. Click the Your Account icon and Login.
  2. Click Manage Subscriptions.
  3. Click the Billing information tab.
  4. Click Send Email to Update to receive a secure email.
  5. Log in to your email inbox, open the email from kat@getonly.ca, and click Confirm payment information.
  6. Scroll to the Billing Address Section and click Change.
  7. Then, update your credit card information.
  8. Scroll down and click Update Card.

Partnerships

Q: I’m a store owner who would like to carry the Green Umbrella product line. What should I do next?

Please send phil@getonly.ca an email who will happily set up a call to get more details about your needs and how we can help.

Q: I’m a business owner and I want to do a giveaway with you. Who should I talk to?

Amazing! It’s likely that we’d love that. Please introduce yourself over email to kat@getonly.ca and she’ll get back to you asap.

Q: I’m interested in being an ambassador for you on social media. Who should I connect with on this?

Please reach out to info@getonly.ca to chat more about this. We’re excited to work together!

Q: What’s your deal with Period Packs?

A great one, starting with donating a portion of revenue to their mission to end Period Poverty in Canada. As we grow, we aim to contribute in even more meaningful ways to this cause. Please learn more about Period Packs mission at periodpacks.org and see for yourself how awesome they are.